FAQ
01 What if I can’t make it to a live session?
No worries! All of our live sessions are recorded and made available to you. You can watch the recordings at your convenience, ensuring that you never miss out on any important material, no matter your schedule.
02 How long do I have access to the course?
You will have access to the course materials until the end of the semester in which you purchased the course. This allows you to review the content as many times as needed throughout the semester, helping you stay prepared and confident for your exams.
03 What if I don’t pass the course?
We’ve got you covered! If you don't pass the course, you can retake any tutoring service you purchased for that course at no additional cost*. Our free repeat option is designed to support your learning journey without the worry of extra expenses.
*Official transcript of course grade required.
04 How many devices can I use to access the course?
You can access your course materials on up to two devices. This flexibility allows you to study wherever and whenever it’s most convenient for you, whether you're on your laptop at home or on your tablet on the go.
05 What is your refund policy?
Live Sessions: You may request a full refund 72 hours prior to the course start date, provided you have not accessed any course materials. We understand that plans can change, and we’re committed to ensuring you only pay for services you use.
06 Pre-Recorded/On-Demand Courses
Provided you have not accessed any course materials, you can receive a full refund if the request is made within 24 hours of purchase.
07 When will I receive the materials for live sessions?
You will receive the course materials 24 to 48 hours before the live session begins. While reviewing the material in advance is optional, it’s not required to benefit from the session (with the exception of Mock Exams). Our live classes are designed to be engaging and informative, whether you’ve had a chance to review the materials beforehand or not.
08 What types of payment do you accept?
We accept all major credit cards and PayPal. Additionally, we offer flexible payment plans for certain course bundle packages to make it easier for you to afford our services throughout the semester.
09 Can I switch courses after purchasing?
Yes, you can switch to a different course if needed, as long as you haven't accessed the course materials for the original course and the price of new course is equivalent or less than the original course. Contact our support team for assistance with the switch.
10 How do I access my course materials and recordings?
Once you’ve enrolled in a on-demand or pre-recorded course, you can access all your course materials and recordings through our online portal*. Simply log in with your account credentials, and you’ll find everything organized under your course dashboard.
*Certain exceptions apply
11 Is there a limit to how many times I can watch the recorded sessions?
No, there’s no limit! You can watch the recorded sessions as many times as you like until the end of the semester. This allows you to review the content at your own pace and ensure you fully understand the material.
12 Can I share my account with a friend?
To maintain the integrity and quality of our services, each account is intended for individual use only. Sharing your account details with others is against our terms of service and can get your account suspended. We encourage each student to sign up for their own account.
13 Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions, especially for new users and during special events. Be sure to follow us on social media and subscribe to our newsletter to stay updated on the latest offers.
14 What kind of support is available if I have questions during the course?
We provide ongoing support throughout the semester. You can reach out to our instructors during live sessions or via email for any course-related questions. Additionally, our customer support team is available to assist with technical issues or other concerns at hello@checkmarktutorials.com.
15 What happens if a live session is canceled?
In the rare event that a live session is canceled, we will notify you as soon as possible and either reschedule the session or provide a recorded alternative. Your learning experience is our top priority, and we’ll ensure you have access to all the necessary content.
16 How do I know if a course is right for me?
We provide detailed course descriptions on our website to help you choose the right course. If you’re still unsure, our support team is happy to help you make the best decision based on your academic needs and goals.